Troubleshooting

Find solutions to common issues you might encounter while using Securtea.

Quick Links

Common Issues

Can't Log In

Quick checks:

• Verify email address is correct
• Check if account is verified
• Try password reset
• Check if SSO is required for your organization

Full authentication troubleshooting →

Microsoft 365 Not Connecting

Quick checks:

• Verify app registration credentials
• Check admin consent was granted
• Ensure permissions are correct
• Test connection in settings

Full app registration troubleshooting →

Assessment Shows Errors

Quick checks:

• Verify M365 connection is healthy
• Check required permissions
• Review specific control errors
• Re-run the assessment

Full assessment troubleshooting →

Drift Detection Not Working

Quick checks:

• Verify monitoring schedule is active
• Check baseline configuration
• Review M365 permissions
• Check for alert delivery issues

Full drift detection troubleshooting →

Getting Help

Before Contacting Support

Gather the following information:

1. Error messages - Screenshots or exact text
2. Steps to reproduce - What actions led to the issue
3. Browser and OS - Version information
4. Organization ID - Found in Settings
5. Time of occurrence - When the issue started

Support Channels

Contact Support

• Email: support@securtea.io
• In-app: Click Help icon → Contact Support
• Status: status.securtea.io

Self-Service Resources

Documentation

• Getting Started Guide - Platform basics
• Onboarding Guide - Setup walkthrough
• Compliance Guide - Assessment details

System Status

Check current platform status:

1. Visit status.securtea.io
2. Subscribe to updates
3. View incident history

Release Notes

Stay updated on new features and fixes:

1. Click Help icon in dashboard
2. Select "What's New"
3. View recent changes

Diagnostic Tools

Connection Test

Test your Microsoft 365 connection:

1. Go to Settings → Integrations
2. Click Test Connection
3. Review results

Browser Console

For technical issues, check browser console:

1. Press F12 or right-click → Inspect
2. Go to Console tab
3. Look for error messages
4. Share with support if needed

Network Diagnostics

Check network connectivity:

1. Verify internet connection
2. Check firewall rules
3. Test access to:
   • app.securtea.io
   • api.securtea.io
   • graph.microsoft.com

What's Next?

• Authentication Issues - Login problems
• App Registration Issues - M365 connection
• Assessment Issues - Compliance errors
• Drift Detection Issues - Monitoring problems